We are posting to let you all know how we are currently dealing with the Coronavirus outbreak, and how this will affect our service to you.
We are aiming to keep our services running as normally as possible, whilst taking care of our team and their families and, currently, we are able to continue with all our usual services uninterrupted.
We are keeping a very close eye on government advice and we have measures in place to ensure that our team are protected during the course of their work. We also talk regularly as a team and involve every member in the discussions as to how we should proceed, taking into account everyone's concerns.
As of today, we have taken the following additional steps in order to minimise risk to our team, our clients and our suppliers:-
Before any site visits, we will contact our clients / suppliers to ensure they are comfortable with our visit;
We will avoid all personal contact with clients / suppliers / each other, which means we will neither offer nor accept handshakes or any other physical form of greeting. Please don't be offended!
When handling clients' equipment, our consultants will wear disposable protective gloves;
We are making a temporary exception to our rules and permitting our consultants to use their personal vehicles when a company vehicle isn't available, if they prefer not to use public transport;
If any of our consultants is exposed to the virus or suspected of having contracted it, they will be required to stay away from our offices and clients' premises for a full 14 days;
Our team will follow government guidelines regarding regular hand-washing.
If you have any questions or concerns regarding our policy, our services or our personnel, please let us know.
Finally, if you are concerned about having visitors to your premises, please remember:-
We are able to carry out a lot of work remotely - many of you use our services in this way already. If you need assistance with technical issues, software installation or system configuration, we may well be able to help you without attending your premises. If you have a Performance Plan, this may already be included in your plan. If not, we can provide you with a quotation for any work that needs to be done;
With your permission and a means of access, we are happy to carry out physical work in your absence or at a safe distance within the premises. We can collect keys at your instruction and follow access instructions that maintain your effective isolation.
We will continue to monitor the situation and will let you know as things change.
Wishing you well.
The Yellow Team.