Our studio maintenance and DAW support packages, known as Performance Plans, have grown from our vast experience of media, audio and related technology, from tape machines to complex digital audio workstations. We can provide advanced audio software support for Logic, Pro Tools and all other DAW systems, as well as studio hardware troubleshooting and maintenance. Our Performance Plan clients enjoy consistently high performance from their studio systems.
“I cannot thank you and your team enough for all their support and brilliance. We are very lucky and grateful to be partners with Yellow”
Client relationships
Our client relationships are long-term. When we set about building a studio or upgrading a writing room, we’re looking not just at how the system performs when we’ve finished installation, but how it’s going to perform for years to come. Being intrinsically part of the system design and subsequent upkeep means that we are able to maximise the investment that you’ve made in the first place. Today, we are supporting composers, producers, engineers and many others, not just with newly-installed systems, but in some cases with systems that we installed twenty years ago and that, with regular maintenance and the odd upgrade, are still going strong with the original infrastructure.
Making the move
Typically, our clients are very competent, technically. Most, if not all, will have been used to dealing with their own issues as they arise. But this position isn’t usually sustainable. Sooner or later, you need to be spending all your available time doing the creative work at the heart of your business. You can’t (or shouldn’t be able to) afford to take a day out to upgrade your computer or install some new sample libraries. And when was the last time you did that? Will it go to plan? What happens if it doesn’t? Are you going to be unable to work for a week? Two weeks?
You’re in safe hands
Support and maintenance isn’t an inconvenience for us - it is what we’re all about. As a company, we were born of two studio maintenance engineers, so maintenance is at the heart of what we do and we understand very well the effect system downtime can have on you and your business.
We always have a consultant ready to deal with support issues on a daily basis and support cases are shared amongst our team, such that all our consultants know the status of any particular case and can take over as required. And these are the same consultants that design and install the systems, so you’re speaking to someone who knows what they’re talking about.
Experience and expertise is shared freely and frequently at Yellow Technology, with consultants meeting weekly to discuss particular issues and with regular “pooling” sessions to ensure that we’re all up-to-date with current trends and technologies.